S91 Terms of Service

Minimum Age Requirement

You must be at least 18 years old to use S91. Users who do not meet this minimum age requirement are not permitted to participate in Platform activities.

Registration and Verification Requirements

Users must provide complete, accurate and up-to-date registration information, comply with applicable laws and regulations, and complete identity verification (KYC) if requested by S91. The Platform reserves the right to suspend or restrict accounts that fail to meet these requirements.

One Account Per User

Each user may register and maintain only one S91 account. Creating multiple accounts to obtain unfair advantages is prohibited and may result in account restrictions or termination.

Account Security and Responsibility

You are responsible for keeping your login credentials secure, maintaining the confidentiality of your account and all activities conducted through it. Accounts must not be shared, sold or transferred to another person.

Account Suspension and Termination

S91 may suspend, restrict or permanently terminate accounts associated with fraudulent activity, promotion abuse, multiple account creation or other violations of these Terms.

Services Available on S91

S91 provides online services that may include Blind Box purchases, digital collectibles, Buyback services, promotional campaigns, reward programs, physical prize redemption where applicable, and withdrawal services for eligible balances.

Changes to Platform Services

S91 may modify, suspend or discontinue a Platform service without prior notice. Availability of individual products, features and services may therefore change over time.

One Prize with Every Completed Purchase

Every completed Blind Box purchase guarantees one prize. Prize results are randomly generated by the S91 system, and the corresponding product page displays the applicable prize probabilities.

Prize Results and Transparency

Once a Blind Box purchase is completed, its prize result cannot be modified, exchanged or manually influenced. Winner records are publicly displayed on the relevant product page for transparency.

Blind Box Prize Pools

Each Blind Box prize pool contains a fixed quantity of prizes. After all prizes within a pool have been claimed, a new prize pool automatically becomes available. S91 states that these rules are designed to provide a fair and transparent Blind Box experience.

Review Your Payment Before Confirmation

Users are responsible for checking all payment details before confirming a transaction. A successfully completed payment is considered final.

Top-Up Balance and Payment Providers

Top-up balances are non-refundable unless otherwise required by applicable law. Payment processing is also subject to the policies and procedures of the selected payment provider.

Suspicious Transactions

S91 reserves the right to reject or cancel transactions identified as suspicious for security purposes.

Eligible Prizes and Buyback Values

Certain prizes may qualify for the S91 Buyback feature. Where Buyback is available, its value is determined solely by S91 and may change without prior notice.

Final Buyback Transactions

A Buyback transaction becomes final once confirmed. Users should therefore review the applicable information before completing the transaction.

RM1 Purchase Buyback Processing Fee

All RM1 Purchase Buyback transactions are subject to a 10% processing fee. Balances obtained through Buyback remain subject to the Platform’s withdrawal rules.

Eligible Withdrawable Balances

Only balances designated by S91 as withdrawable are eligible for withdrawal. Availability of a balance in an account does not necessarily mean that it is eligible to be withdrawn.

Daily Withdrawal Limits

Users may submit a maximum of three withdrawal requests per calendar day, with a maximum cumulative withdrawal amount of RM10,000 per calendar day.

KYC and Security Review

S91 may require identity verification (KYC) before processing a withdrawal. Withdrawal requests are also subject to security screening and risk assessment.

Delayed, Rejected or Cancelled Withdrawals

S91 reserves the right to delay, reject, suspend or cancel a withdrawal request when suspicious activity, fraud, regulatory concerns or security risks are identified.

Campaign and Referral Program Rules

S91 may provide promotional events, reward campaigns, referral programs and limited-time activities. Participation is governed by the specific campaign rules published on the Platform.

Campaign Changes and Disqualification

S91 may modify campaign mechanics, cancel or suspend campaigns, disqualify users involved in fraudulent or abusive activity, and revoke rewards obtained through violations of campaign rules.

Prohibited Activities

Users must not create or operate multiple accounts, use bots, scripts or automated tools, abuse promotions or referral programs, manipulate prize systems or Platform activities, submit false information, or engage in illegal, fraudulent or deceptive conduct.

Intellectual Property Violations

Users must not infringe the intellectual property rights of S91 or any third party. Violations of Platform rules may lead to account suspension, reward forfeiture or permanent account termination.

Ownership of S91 Content

Platform content, including logos, graphics, images, software, text, product information and Platform design, belongs to S91 or its licensors and is protected by applicable intellectual property laws.

Restrictions on Use

S91 content may not be copied, reproduced, distributed or otherwise used without prior written permission from S91.

Temporary Service Interruptions

S91 aims to maintain Platform availability, but temporary interruptions may occur because of system maintenance, software updates, technical failures, third-party service disruptions or events beyond the Platform’s reasonable control.

Responsibility for Interruptions

S91 shall not be liable for losses arising from temporary service interruptions under the circumstances described in these Terms.

Limits Permitted by Law

To the maximum extent permitted by law, S91 shall not be liable for indirect, incidental, consequential or special damages arising from user negligence, third-party payment providers, logistics providers, internet or network failures, or force majeure events.

Rights Under Applicable Law

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable law.

Updates to These Terms

S91 may revise these S91 Terms of Service from time to time. Updated Terms become effective immediately when published on the Platform.

Continued Use of S91

Your continued use of S91 after updated Terms have been published constitutes acceptance of the revised Terms. Users should review this page periodically to remain informed of the applicable conditions.

Laws of Malaysia

These Terms are governed by and interpreted in accordance with the laws of Malaysia.

Dispute Resolution

Any dispute arising from these Terms should first be addressed through good-faith negotiation. If the dispute cannot be resolved, it shall be submitted to the competent courts of Malaysia.

How old must I be to use S91?

You must be at least 18 years of age to use the S91 Platform.

Can I create more than one S91 account?

No. Each user may register and maintain only one account. Multiple accounts created to obtain unfair advantages may result in restrictions or termination.

Are S91 Blind Box purchases random?

Yes. Blind Box prize results are generated randomly by the Platform’s system, with prize probabilities displayed on the corresponding product page.

Can a completed Blind Box prize result be changed?

No. Once a purchase is completed, the resulting prize cannot be modified, exchanged or manually influenced.

Are S91 top-up balances refundable?

Successful payments are final, and top-up balances are non-refundable unless otherwise required by applicable law.

Is there a fee for RM1 Purchase Buyback?

Yes. All RM1 Purchase Buyback transactions are subject to a 10% processing fee.

How many withdrawals can I make per day?

S91 allows a maximum of three withdrawal requests per calendar day, subject to the applicable withdrawal conditions.

What is the maximum daily withdrawal amount?

The maximum cumulative withdrawal amount is RM10,000 per calendar day.

Can S91 request KYC verification?

Yes. S91 may require identity verification (KYC), including when processing withdrawals or determining whether an account meets Platform requirements.

Can S91 change these Terms?

Yes. S91 may revise the Terms from time to time, with updated versions becoming effective when published on the Platform.

Questions About the Terms of Service

If you have questions regarding these Terms of Service, contact S91 through the official customer support channels available on the Platform.